Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank.
Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns
EXTENDED HOLIDAY RETURNS INFORMATION
For the 2023 holiday season, most of the items ordered and shipped between November 15, 2023 and December 31, 2023 can be returned until January 31, 2024. Some Exclusions apply. Custom, special order, or less than perfect products are excluded from our extended return policy.
EXCLUSIONS - CLEARANCE, SPECIAL ORDER, CUSTOM PRODUCTS, AND LESS THAN PERFECT ARE EXCLUDED FROM RETURNS
GENERAL RETURN POLICY
Clothing, Clothing Accessories, Safety Products and all other products qualify for free exchange or replacement within 30 days from the date your order ships. Please use our Online Returns Center to process your return. Product must not show any evidence of wear and must be returned with all of its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer and no refund will be issued. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. Product must not show any evidence of wear and must be returned with all of its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer and no refund will be issued. This return policy applies to domestic orders only.
We do not accept returns or exchanges for the above-mentioned products after 30 days from date the date your order ships.
Clearance items are NOT eligible for return
Orders shipped outside of the United States are not eligible for return
When you return products that were shipped to you for free, you get a full refund minus the original outbound shipping costs. Orders not eligible for free shipping will receive a refund for the amount of the returned product only
BOOTS and SHOES RETURN POLICY:
We offer FREE returns, exchanges and replacements on all boots and shoes within 30 days of the date your first order ships. Please use our Online Returns Center. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, it will be returned to the customer and no refund will be issued. Customers are limited to 2 (two) returns, exchanges or replacements per original order. Return, exchange or replacement requests in excess of two per original order will be refused by our receiving department.
Please return the footwear box in the condition you received it. Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to deduct $8.49 from your refund to replace the box. This return policy applies to domestic orders only.
Within 31 to 60 days we will gladly accept an exchange for your boots or shoes, but you are responsible for the cost of shipping the return back to us. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, the returned boots or shoes will be subjected to a 15% re-stocking fee, which will be deducted from your refund. Shipping charges are NOT refundable.
We do not accept exchanges for boots or shoes after 60 days
PERSONAL PROTECTIVE EQUIPMENT (PPE) RETURN POLICY
Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.
CUSTOM and PERSONALIZED PRODUCTS RETURN POLICY
Custom & personalized products are non-returnable, non-refundable, and do not qualify for free shipping or exchanges.
SAFETY STORAGE CABINETS RETURN POLICY
CLEARANCE ITEMS RETURN POLICY
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Some products do not qualify for pre-paid return label because of their value. Please feel free to contact our customer service department at 877-411-0036 or email us at email@example.com and we will be happy to assist you.
UNDELIVERABLE and REFUSED PACKAGES
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.