REFUND & RETURN POLICY
WASHING OR DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.
Defective items must be reported within 14 days of receipt. Online Stores,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Online Stores, Inc. will not be liable for defective items NOT reported within the 14 day policy.
There is a 15% re-stock fee on opened merchandise (safety glass packages or anything that is in a sealed plastic bag) regardless of when it is returned.
Apparel, Ear Protection, Gloves, Footwear, & Accessories:
All apparel and accessories item(s) must be un-worn and/or un-used.
Custom orders, such as hard hats, are non-refundable/non-returnable.
Special orders, that is items which we do not normally carry in invemtory, are non-refundable/non-returnable.
Shipping & Handling Fees:
We do not charge a restock fee on UN-OPENED/UN-USED merchandise if you return the goods within 14 days. We charge a 15% restock fee if you return UN-OPENED/UN-USED merchandise after 14 days.
Return Shipping Address:
Online Stores, Inc.
1000 Westinghouse Dr.
New Stanton, PA 15672
Expedited Shipping Information
Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Expedited Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM EST will ship the following Monday.
Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.
We ship to all US States, US Territories, Canada & Internationally.
Please note our boots are shipped directly to our customers from our manufactures across the United States; because of this please allow 5-7 business days for delivery.
Shipments are made by UPS, FedEx or mail from our warehouse in Pittsburgh PA. The below diagram show the typical transit time by UPS. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1 - 2 working days from when you place your orders for us to process, package and ship it.
We ship most orders via United Parcel Service unless otherwise requested. Very light orders less than 2 lbs may be shipped by mail. Packages being shipped USPS Priority Mail or First Class Mail can take up to three weeks for delivery.
We strive to ship within two business days. Sometimes a delay will occur if we are out of stock. Some items do list alternate shipping times on their specific web pages. Expedited orders only will be notified of any delays.
UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this.
You can email us at firstname.lastname@example.org or call 724-925-5600 Monday through Friday 8:00 a.m. - 7:00 p.m., Eastern Standard Time.
We respect your privacy. We will not sell or rent your information to anyone. The information you provide us will be used to communicate the status of your order.
We may also send you information, via email, on promotional offers at our store in the future. All such messages have an unsubscribe link, and any request for removal will be respected and acted on immediately. We limit these offers to 4 per year.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.