Customer Service
Contact Us
By Mail:
Online Stores, Inc.
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
By Phone:
Toll Free: 1-877-734-2458 or 1-877-236-7730
¿Necesita Ayuda? Llámenos.
Gratuitamente al 1-877-411-0035
Lunes a Viernes 8am-5pm EST
By Email:
Please Note: emails are answered in the order they are received, within 1 business day.
sales@onlinestores.com
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Mailing List
We send out promotional offers about once every 2 months to existing customers and members of our mailing list. Offers often include free shipping coupons or special discounts.
We respect your privacy:
We will not sell or rent your information to anyone. Your information you provide us will be used to communicate the status of your order. We may also send you information on promotional offers at our store in the future. All such messages have an unsubscribe link, and any request for removal will be respected and acted on immediately. More about our privacy policy.
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How can I place an order?
Website and Phone:
We accept all Major Credit Cards. You can either order online through our secure website or call us 724-925-5600 or toll free 1-877-734-2458 or 1-877-236-7730.
Mail Order:
We accept mail orders if paying by check or money order.
Click here to download and print our order form in Adobe© Acrobat format.
(This form is for mail orders only. Do not use this form for wholesale.)
Please fill out our order form and send it along with a check or money order to:
Online Stores, Inc.,
ATTN: Mail Order Dept.
1000 Westinghouse Drive,
Suite 1
New Stanton, PA 15672
*Remember to include shipping costs when sending a mail order.
To do this, simply add the items you whish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and caculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.
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Hours of Operation
Our customer service center is available Monday - Friday 8am - 7pm EST. Sat - Sun Closed.
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Order Status
To check on the status of your order please email us at support@onlinestores.com or call us toll free 1-877-734-2458 or 1-877-236-7730.
Please Note: emails are answered in the order they are received, within 1 business day.
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Sales Tax
We do not charge sales tax on any orders, except for shipments to the state of PA. PA does not charge sales tax on clothing. All shipping charges are taxable.
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Canceling/Changing Orders
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.
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Shipping Rules
Proof read your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
If you ship to a P.O. Box with no street address, and you select a shipping method other than USPS, you can be charged an additional fee of $10.00 per package for ground shipping, and $15.00 per package for any express shipping service. Online Stores Inc. also reserves the right to change your shipping method to USPS Priority Mail at our discretion.
Please select ECONOMY for all APO and FPO addresses. **Please select FRIEGHT for all Storage Cabinets. ***PLEASE NOTE EXPEDITED AIR ORDER CUT OFF TIMES under shipping information on the website.
If your address is invalid and any correction needs to be made by Online Stores Inc. or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.
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Undeliverable & Refused Packages
If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but not limited to extra shipping charges. Please proof read your typing before continuing.
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Refund & Return Policy
WASHING OR DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.
DEFECTS: Defective items must be reported within 14 days of receipt. Online Stores,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Online Stores, Inc. will not be liable for defective items NOT reported within the 14 day policy.
Safety Gear: Return UN-OPENED/UN-USED item(s) within 14 days of receipt for full refund LESS shipping/handling fees.
OPENED MERCHANDISE: There is a 15% re-stock fee on opened merchandise (safety glass packages or anything that is in a sealed plastic bag) regardless of when it is returned.
APPAREL, EAR PROTECTION, GLOVES, FOOTWEAR & ACCESSORIES
All apparel and accessories item(s) must be un-worn and/or un-used.
CUSTOM ORDERS: Custom orders, such as hard hats, are non-refundable/non-returnable.
SPECIAL ORDERS: Special orders, that is items which we do not normally carry in invemtory, are non-refundable/non-returnable.
SHIPPING/HANDLING FEES: Non-refundable.
RE-STOCK FEE: We do not charge a restock fee on UN-OPENED/UN-USED merchandise if you return the goods within 14 days. We charge a 15% restock fee if you return UN-OPENED/UN-USED merchandise after 14 days.
Return Shipping Address:
Please ship all products to our warehouse.
Online Stores, Inc.
1000 Westinghouse Dr.
Suite 1
New Stanton, PA 15672
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Purchase Orders
We accept purchase orders from corporations, government, schools and other institutions. The minimum order is $50.00. (PURCHASE ORDERS ARE NOT ACCEPTED FOR CUSTOM PRODUCTS.) Mail to the address above or or fax to 866-910-4016. You MUST FAX OR MAIL your own Purchase Order form. Purchase Order Form MUST be from your company's accounting department. Purchase Orders MUST be signed and have a contact name and phone number, ship to and bill to address, and you must be credit worthy. The PO must show the items you want and the prices. It takes longer to process a PO than a credit card order, typically 3 - 5 days. We do not ship PO's by air. If you need goods quickly order online with a credit card and specify next day or 2 day air. Purchase orders faxed over to us that are incomplete will NOT be processed. OLS is NOT liable for negligence. Please proof your purchase order before faxing. Please check the fax number before faxing. We do not accept COD orders. FREE SHIPPING COUPONS OR ANY OTHER COUPONS DO NOT APPLY FOR PURCHASE ORDERS.
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Inaccuracy Disclaimer
From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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Shipping Times
Most orders usually ship by the end of the next business day.(Effective 03/09/2007) Deadline for orders requiring UPS Next Day, 2nd Day, or 3 Day Select delivery is 2:00 PM EST (Eastern Standard Time) for items in stock. Orders placed after 2:00 PM will ship by the end of the next business day for items in stock. UPS Next Day, 2nd Day, or 3 Day Select orders placed on a Friday after 2:00 PM EST will ship the following Monday.
We ship to all US States, US Territories, and to Canada only.
See our shipping information page for more details
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